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FAQ

General Questions

What is Via Saviene?

Via Saviene is our projection of the modern woman and all she desires. It is the result of our time spent studying the needs, aspirations and desires of modern women. Saviene is the name of our very own muse, and “via” means “way of”. As a brand, we celebrate modern women who go the way of Saviene.

We crafted Via Saviene around this way of life, infusing these values into our brand, from product to packaging and beyond. Our modern aesthetics are a celebration of Saviene, and we’ll continue to evolve alongside her. Explore the world of Via Saviene.

Product

What materials does Via Saviene use?

We use high quality brass with plating that far exceeds industry standards, in gold, rhodium and hematite. Our stones are Swarovski crystals and Cubic Zirconia.

Ear posts are crafted in hypoallergenic sterling silver, which is a softer material, so we suggest reading our jewelry care guide for care details. Most importantly, all of our materials are safe to wear.

Where are Via Saviene products made?

We’re proud to work with our manufacturers in China, with whom we’ve enjoyed a long term partnership. Expert artisans bring our designs to life. These craftsmen hand-finish each product with a sought-after level of skill that is hard to find. Beyond this, they also prioritize social and environmental compliances, conducting yearly audits to ensure they are meeting—and exceeding—these responsible standards.

Where can I find Via Saviene jewelry?

Via Saviene jewelry is sold exclusively at ViaSaviene.com, our official website. Sign up for our mailing list to stay connected! You’ll be the first to know when we sell our jewelry through additional retailers.

How do I care for my Via Saviene jewelry?

In general, we recommend that you avoid excess friction (any items coming into direct contact with your jewelry) and moisture (from makeup, body products, perspiration, etc). This will prolong the like-new appearance of your jewelry. Because our jewelry is created with robustly plated brass, some change in color and plating wear is expected over time. Frequent cleaning prevents tarnish build up due to oxidation of the metal. For more information, see our complete Care Guide.

Orders & Payment

What is the average order processing time?

Order processing typically takes 2 business days and will ship within 48 hours pending availability and credit verification. During the holidays, processing time may vary (a holiday cut-off schedule will be available).

Place your order by 3PM PST if you’d like to select expedited shipping at checkout. Orders placed on Friday after 12PM PST will begin processing on the following Monday.

Via Saviene team will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification.

If I placed my order(s) during the holidays (Thanksgiving, Christmas, New Year), when will you process and ship my order(s)?

Orders placed during the holidays will follow the below schedule:

Christmas: Orders placed from 12/22/2017 12pm PST to 12/25/2017 11:59pm PST will be processed the next business day on 12/26/2017 and follow the regular processing time.

Orders placed from 12/29/2017 12pm PST to 01/01/2018 11:59pm PST will be processed the next business day on 01/02/2018 and follow the regular processing time.

We appreciate your understanding and wish you a very happy Christmas and New Year!

How to track/ check the status of my order?

You’ll receive an email with tracking information once an order has shipped. You can also check the status of your order by logging into your Via Saviene Account.

Can I change or cancel my order after it has been placed?

Once you place an order, we work quickly to process and ship it. If your order has not yet shipped, we will endeavor to accommodate your request. Please be advised that once an order has been shipped we are unable to make any modifications to the order including cancellations.

Contact us via email at orders@viasaviene.com as soon as possible after placing your order. The Via Saviene team is available M-F 9am to 6pm PST.

Will you share my personal information?

All of the information you share with us through ViaSaviene.com is considered sensitive and confidential. We will never share, rent or sell your personal information to a third party without your consent. Learn more about our Privacy Policy.

Do you offer gift wrapping?

Each Via Saviene jewelry order comes with an individual soft pouch and branded box. If you wish to personalize your order with a special message, please send your request to contact@viasaviene.com immediately after placing your order. We will do our best to accommodate your request.

Shipping

Will my order arrive by X'mas during the holiday season?

We know how important it is to receive the gifts by X'mas!

If you order by the below dates based on the shipping method you select during checkout, we'll do everything to ship it within 24 hours in order to make the cut-off dates provided by USPS and UPS.

Free USPS Priority Mail - December 19

UPS 2nd Day Air - December 19

UPS Next Day Air - December 20

USPS Priority Mail Express - December 21

What’s the shipping policy?

We offer free USPS Priority Mail shipping on orders over $125 before tax and flat rate shipping of $10 for orders under $125 before tax and discounts. We do not offer Saturday and international delivery at this time. All orders will be shipped via USPS Priority Mail 2-Day. For expedited shipping, please see options outlined during checkout.

How long will it take for my order to arrive?

Shipping times will vary depending on shipping method selected and delivery location. The estimates are for reference only, exceptions apply and delivery time is not guaranteed. See below for estimates:

• USPS Priority Mail Shipping: 2- 5 days
• USPS Overnight: 1 business day

Do you ship internationally?

At this time, we do not ship internationally. Purchases can only be made by using a shipping address in the United States. We are unable to ship to a P.O. Box or a APO/FPO addresses. We apologize for the inconvenience.

Returns & Exchanges

What are your return & exchange policies?

Our goal is to keep you happy. If you’re unsatisfied with your purchase for any reason, we offer a 30 day window for refunds and exchanges on all purchases, with some exceptions (see below).

Returned items must be shipped to Via Saviene within 30 days of receipt. A return shipping fee will be deducted from the refund amount unless the return or exchange is due to the item arriving incorrect, defective or damaged.

Important note: Pierced earrings and final sale items are non-returnable and non-exchangeable for hygiene and safety reasons, unless the return or exchange is due to the item arriving incorrect, defective or damaged. Such incidents much be reported within 7 days of receipt. In this case, we will accept the return or exchange as per our regular return & exchange policy.

For your convenience and to streamline the return process, we only accept returns shipped using a pre-paid return shipping label, which we will provide.

Via Saviene will not accept returns or exchanges, nor grant refunds, beyond our 30 day window. We thank you in advance for your cooperation.

To return an item, please follow the following instructions:

1) In order to be eligible for a return, items must be in their original condition, undamaged, with no visible signs of wear. Original tags (if any) must be attached and the item must include the invoice and original packaging. Please note that pierced earrings and final sale items are not eligible for return.

2) E-mail the Via Saviene Team at orders@viasaviene.com or fill out the Inquiry Form on our Customer Care page. Please include “Return” or “Exchange” with your order number in the subject of your e-mail and state your reason for the request.

3) For defective/damaged items, please include a clear, high-resolution image of the defect/damage in your return request email.

Upon receipt, our team will respond to your email within 3-5 business days. Our reply will include a Return Merchandise Authorization number, which all exchanges and refunds require to be processed. The RMA number will be in the body of the email, along with a pre-paid return shipping label.

Upon approval of return, please allow up to 14 days for your credit to be processed. Refunds will be issued via the original method of payment only.

* Please note: We reserve the right to final approval on all returns.

Additional

What if I have other questions or concerns?

Your happiness is our priority. If you have additional questions or concerns, don’t hesitate to contact us contact@viasaviene.com or contact us using the form on our customer care page.